When your tech's on fire, we will be YOUR first responders.
Blazing Heroes
The I.T. Support difference
At FIRELINE IT Solutions, we specialize in supporting fire departments, law enforcement departments and other critical life saving government and business entities with reliable, responsive IT services. When your technology is “on fire,” call the emergency geeks—our team is always ready to extinguish tech troubles and keep your systems running hot (in the right way). Whether it’s consulting, deployment, or rapid-response support, we’ve got your back when every second counts.
About Us
Beyond the Flames
OUR VALUES
- RAPID RESPONSE: We operate with the same urgency our clients do. When tech issues flare up, we’re on it—no delay, no excuses.
- OPERATIONAL READINESS: Downtime isn’t an option when lives are on the line. We proactively monitor, patch, and protect your systems to ensure everything runs smooth before, during, and after your shift.
- CLEAR COMMUNICATION: No tech jargon, no guesswork. Just straight answers and clear action plans from people who respect your time and mission.
- PURPOSE-DRIVEN INNOVATION: We design solutions tailored to first responders—because one-size-fits-all doesn’t work when your work is life-critical.
- COMMUNITY COMMITMENT: We proudly serve those who serve. From rural volunteer departments to major urban stations, we’re in this together.
Our Vision
When your tech sparks chaos, we put out the flames fast.
Our Mission
We bring the heat to your uptime, not your stress levels.
MEET THE TEAM
TIMOTHY "TJ" JACKSON
TJ is a seasoned IT professional with deep expertise in high-availability systems and infrastructure. His career includes senior-level roles with organizations such as the Arizona Secretary of State, Amazon, and Bank of America. With a strong background in healthcare IT, TJ is well-versed in HIPAA and HITECH compliance and regularly helps clients implement innovative, legally compliant solutions. Outside of tech, he’s a proud husband and father of two, and an avid photographer who brings the same attention to detail behind the lens as he does in his IT work.
TJ’s technical toolkit spans a broad range of modern technologies, including cloud and hybrid environments, Microsoft 365 administration, endpoint management, virus and threat mitigation, and network architecture. He is experienced in Linux and Windows server environments, virtualization (VMware, Hyper-V), Active Directory, Group Policy, backup and disaster recovery planning, and firewall and VPN configuration. His proactive approach to IT ensures clients are not only protected, but optimized for performance, scalability, and long-term stability.
Julie Gracey
Julie is the company’s CPA, Controller, and—most importantly—the mission-critical technical dispatcher who keeps FIRELINE IT Solutions running with precision. With years of experience in business management and financial operations, she brings both strategic oversight and operational excellence to the table. Julie is the driving force behind our service prioritization, ensuring that Priority 1 and Priority 2 issues are routed and resolved without delay.
In addition to overseeing accounting and financials, Julie manages all vendor contracts, external contractors, and key partnerships with platforms like Microsoft, AWS, and more. She keeps the technical team aligned, on task, and accountable—balancing the books while balancing the battlefield of day-to-day IT operations. Whether she’s negotiating vendor terms or coordinating rapid response efforts, Julie’s leadership ensures everything behind the scenes burns bright without burning out.
Dedication in Action
Our Services
At Fireline IT Solutions, our services are purpose-built for first responders and life-critical organizations—so you can stay focused on saving lives while we handle the tech that keeps you operational, secure, and always ready to roll.
🔥 Emergency IT Support
Fast, no-fluff tech support when every second counts.
🔌 Infrastructure Setup & Maintenance
Rock-solid systems that stay cool under pressure.
💻 Workstation & Network Monitoring
We keep watch so your team stays mission-ready.
☁️ Cloud Solutions & Backup
Secure, scalable storage that won’t leave you in the smoke.
🧯 Incident Response & Cybersecurity
Your digital fire extinguisher against modern threats.
📟 Radio & Communications Support
From dispatch to deployment, we keep your critical comms connected and crystal clear.
🧠 Tech Training & User Support
Empowering your crew with the know-how to stay safe, secure, and self-sufficient on every device.
🚨 After-Hours Hotline
Tech help that never sleeps—because emergencies don’t.
📞 Telephony & ISP Management
We manage your internet and phone services so you don’t have to spend hours on hold. From installs to escalations, we’ll talk to the vendors while you talk on the radio.
🚚 Emergency Equipment Loaners
Router fried? Switch smoked? No worries—we’ll overnight a replacement or drop one off ourselves. In many cases, we’ll have you back online within hours, not days.
🩺 Quarterly IT Health Checks
We visit your department every quarter to review, maintain, and repair your IT systems before problems strike. It’s proactive care for mission-critical gear.
🛡️ Virus Monitoring & Threat Prevention
We keep your systems protected 24/7 with real-time threat detection and response. Our security stack works quietly in the background so you can focus on saving lives.
Courage in Action
WHO WE SERVE
From Firehouses to Flight Crews—We’ve Got Your Six Covered.
Fireline IT Solutions proudly supports the technology needs of front-line heroes—firefighters, medics, dispatchers, and public safety teams—ensuring your systems stay ready when lives are on the line. Whether you’re responding by land, air, or across jurisdictions, we tailor our services to keep you mission-ready and compliant.
🔥 Fire & Rescue Departments
Reliable infrastructure and rapid support for stations that never sleep.
🚑 EMS & First Responders
Technology that works as fast and as hard as your team does.
👮 Law Enforcement Agencies
Secure, dependable IT solutions for departments that protect and serve.
🌲 Rural & Volunteer Departments
Affordable, scalable tech for those protecting our most remote communities.
🚁 Medivac & Air Ambulance Providers
High-availability systems for life-saving crews in the air.
Why FIRELINE IT SOLUTIONS?
🔥 Fair Pricing. No Surprises. Built for First Responders.
At FIRELINE IT Solutions, we believe that dependable IT shouldn’t come at the cost of life-saving tools or training. That’s why every client receives a basic, no-frills, no-surprise unlimited support package—included by default and built for your budget.
We know that project overages and hidden fees can derail even the best-intentioned plans, especially when you’re working with tight funding and municipal timelines. Our experienced IT professionals quote accurately the first time—and we stick to it. With us, there’s no scope creep and no shifting price tags. When we give you a quote, it’s final—period.
We also know your schedules are anything but standard. Emergencies happen. Shifts change. You may have to drop a call with us to answer one in the field—and that’s okay. We’ll always pick up right where we left off when you’re back at the station, with patience and respect for the mission you’re on.
FIRELINE IT Solutions was built on a passion for serving first responders—not for chasing corporate profits. While others may charge more to serve fewer, we’ve chosen to serve many by putting people and public service first. It’s not just business. It’s our calling.
Find the Right Fit, Fast.
From urgent support to long-term IT strategy, we offer solutions tailored to your department's unique needs.
Schedule a Check-In Before the Next Call-Out.
Our IT staff are ready to assist you with unlimited monthly support packages, which ensures your crew is never delayed with technical issues or frustrations. Submit a ticket, or call us directly we are available to keep you moving forward around the clock.
Tech Emergencies? We’re On Scene.
We put out digital fires with priority-first support that’s faster than mutual aid.
Yes, We Make House Calls.
Need boots on the ground? Our field team shows up geared up—tools, laptops, and cables in hand.
Emergency Call
602-628-8872
RESOURCES FOR FIRST RESPONDERS
TOOLS THAT HELP YOU STAY MISSION READY
At Fireline IT Solutions, we empower our clients with more than just IT support—we deliver practical tools, step-by-step guides, and real-world insights designed specifically for the high-pressure world of emergency response. Whether you're a fire chief, dispatcher, or administrative lead, our resource hub is built to help you stay proactive, prepared, and in command.
In the coming months, we’ll be launching a suite of custom-built applications designed to improve communication, simplify emergency equipment tracking, and support your mission in the field. From certification training portals to real-time coordination tools, we’re building solutions that work the way first responders do—fast, focused, and ready when you are.
CONTACT US
need us? we are always available
602-620-2161
tj@firelineit.com
FOR EMERGENCY SUPPORT:
602-628-8872
SALES TEAM:
Use the form below to contact our sales team. Be sure to include your location, a brief description of your needs, any devices requiring support, and project details if applicable.
Whoa—you made it all the way down here! That probably makes you one of the rare few who actually read the whole site. Use the code “TIMMMMMAAAAAAE” when you call, and we’ll hook you up with a free gift—just for being awesome.
Our Services
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